Our Refund Policy
“This Refund Policy explains the circumstances under which refunds may be issued for our digital marketing services.”
Refund PolicyDue to the nature of digital marketing services, all sales are final once work has begun. Refunds will only be issued if the service has not started or in cases of billing errors.
No refunds will be provided for completed work, monthly retainers, advertising spend, or digital products.Refund requests must be submitted within 7 days of purchase by contacting us at [your email]. Approved refunds will be processed within 7 business days to the original payment method.Eligibility for Refunds
We may offer refunds if:No refunds if:
- Payment was made in error (duplicate payment)
- Service was not started
- You failed to deliver the agreed service
- Work has already started
- Strategy, research, or planning has been delivered
- Results did not meet expectations (since marketing results vary)
- Client changes their mind
4. Timeframe for Refund Requests
- Refund requests must be made within 7–14 days of payment
- Requests after this period will not be considered
5. Non-Refundable Services
- Monthly retainers after work begins
- Ad spend paid to platforms (Google, Meta, etc.)
- One-time setup fees
- Digital products (templates, guides, downloads)
6. Partial Refunds
- Partial refunds may be issued if only part of the service was completed
- Amount refunded depends on work already delivered
7. How to Request a Refund
Email address to contact
- Information needed (invoice number, reason)
- Expected response time (e.g., 3–5 business days)
8. Processing Time
- Refunds processed within 5–10 business days
- Returned to original payment method
“We reserve the right to update or modify this Refund Policy at any time.”